FAQs

Hours and access

Which days are the busiest?
Weekends are the busiest days. We recommend visiting on weekdays for a quieter experience.
Can I bring a pet?
Only guide dogs for the visually impaired are allowed at the Bonnat-Helleu Museum.
Can I bring a suitcase?
The museum’s cloakrooms can accommodate suitcases, backpacks, and other luggage up to 95 x 27 cm. A luggage storage facility is available near Bayonne Train Station, a 10-minute walk from the museum.
What about my scooter or folding bike?
The museum’s cloakrooms cannot accommodate bulky items like scooters or folding bikes.
Can I access the museum with a stroller or baby carrier?
Yes, you can enter the museum with a stroller or baby carrier. A dedicated changing area is available for infants, and nursing spaces allow you to take breaks or read to your child. The Kafé Tinda team can also warm baby food.
Are the museum spaces wheelchair accessible?
Yes, all areas are accessible to wheelchair users. For more information on accessibility features, please consult the dedicated page.
It’s too cold in the rooms — can the heating be turned up?
The museum’s room temperature is carefully controlled to preserve the artworks. Maintaining a stable temperature between 19–21°C is essential for displaying certain works.
How can I book a group visit?
All information for adult groups can be found [here], school groups [here], and groups with special needs [here].

Can I change the date of my ticket?
No, once a time slot has been booked, it cannot be modified.
I need to cancel my visit — can I get a refund?
No, we cannot refund tickets if you need to cancel your visit.
What payment methods are accepted on-site?
At the ticket office, we accept cash, credit cards (Visa or Mastercard), checks, holiday vouchers, and Eusko in cash.

Is the shop accessible independently of the museum visit?
Yes, the shop is freely accessible from the street.
Can I order online?
Not yet, but we are working on it.

Can I eat at the Bonnat-Helleu Museum?
The museum has a café, Kafé Tinda, offering light meals and a tea lounge. It has a 24-seat indoor space and a 50-seat terrace in the museum courtyard. The menu is available online [here].
Can I go to the café without visiting the museum?
Yes, Kafé Tinda is freely accessible from the street.